Customer Journeys
⌘K
Active Journeys
1,247
Avg. Touchpoints
4.3
Avg. Time to Convert
6.2 days
Drop-off Rate
34%
▲ 2.1%
vs last period
Journey Funnel
Awareness
10,000 users — 100%
▼ 38% drop-off
Consideration
6,200 users — 62%
▼ 24% drop-off
Intent
3,800 users — 38%
▼ 17% drop-off
Evaluation
2,100 users — 21%
▼ 9% drop-off
Purchase
1,200 users — 12%
???
??% — Where do they go?
Recent Journeys
| Journey ID | First Touch | Last Touch | Touchpoints | Duration | Status |
|---|---|---|---|---|---|
| J-4821 | Organic Search | 6 | 4.2 days | Converted | |
| J-4820 | Paid Social | Direct | 3 | 1.8 days | Converted |
| J-4819 | Referral | 8 | 12.1 days | Active | |
| J-4818 | Content | Paid Social | 5 | 7.4 days | Active |
| J-4817 | Direct | — | 1 | 0 days | Abandoned |
| J-4816 | Unknown | Unknown | — | — | ??? |
Showing 1–6 of 1,247 journeys
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